aiHelpDesk



About us



aiHelpDesk: The AI DB SRE That Learns From Every Incident



aiHelpDesk is an AI multi-agent system for diagnosing and remediating PostgreSQL (and PotsgreSQL derivative databases, like AlloyDB Omni) issues on Kubernetes and VMs. aiHelpDesk links frontier model reasoning to your specific environment — your databases, your tool catalog, your operational history — and couples it with a strictly governed execution arm that actually fixes problems, not just explains them





aiHelpDesk Core Concepts





There are just a few fundamental concepts that aiHelpDesk relies on:
an Incident, a Fault, a Playbook and a Vault.
There are a lot more smaller entities around those, but the core premise
of the Operational SRE/DBA Flywheel revolves around just these four.



Vault of Institutional Knowledge



Operational Memory that Compounds



aiHelpDesk Blog Posts





Strategy


Your AI Just Diagnosed the Outage. Should It Fix It Too?


How Decision Hub puts a human at every boundary between knowing and doing.


And how we tried to override our own governance model and it said no. Twice.


Strategy


AI troubleshooted DB pileup and reported success. The locks didn’t care.


It’s the story that shows that the model wasn’t bad at reasoning. But it reasoned without the right knowledge.


Strategy


AI Database Troubleshooting: the PostgreSQL Stat That Looks Like Good News (But Ain’t)


What a bgwriter incident taught us about the difference between reading data and understanding it


Strategy


We Wanted a Dramatic AI Agent Failure. We Got Something Better Instead.


When the Flywheel works: The K8s WAL fault that made us rethink what playbooks are for


Strategy


Your SRE On-Call Runbook Is Already Obsolete. Here’s Why That’s Not Your Fault


Introducing aiHelpDesk Operational SRE/DBA Flywheel




Strategy


Don’t Ask Your AI to Diagnose Production (unless you’ve given it a structured guided playbook)


Three ways to diagnose the same database outage where the LLM is absolutely confident that it knows the answer. And it’s wrong.


Strategy


Runbooks Rot. Playbooks Learn.


Operational SRE/DBA Flywheel: Ops Knowledge That Compounds. Automatically. Improving with every incident.


Strategy


The Missing Test Suite for AI Database Operations


You’re about to bet your SRE/DBA on-call rotation on an AI agent. Want to know if it’s any good before the 2am page goes off?


How To


aiHelpDesk QuickStart Guide on a VM or Bare Metal host


Bootstrap aiHelpDesk in 5 minutes / 3 easy steps


how to


aiHelpDesk QuickStart Guide for K8s


Bootstrap aiHelpDesk in 15 minutes / 7easy steps


how to


aiHelpDesk QuickStart Guide for Docker/Podman


Bootstrap aiHelpDesk in 10 minutes / 5 easy steps




aiHelpDesk